Dear Ken,

Enclosed is payment in full for the Jaeger LeCoultre and Mercier watches you sent me the other day. I am very pleased that you were able to find exactly what I wanted and I appreciate your professionalism in dealing with me over the telephone. The value and service you have provided are exactly what you committed to me when we first spoke. Should I have further shopping needs, I will not hesitate to call you for your good counsel and services.

Sincerely,

Brian Ruder
Exec. VP
Citibank
New York, NY