Thank you for entrusting the repair of your watch to Capetown’s master watchmakers. Enclosed you will find our complimentary “Repair-By-Mail” kit.
Please take a few moments to review the following time-tested recommendations, as they will ensure the safe shipping of your timepiece.
We strongly suggest that you only use one of the following carriers for mailing items of value. (It has been our experience that alternate carriers do not offer adequate insurance.)
U.S. POST OFFICE REGISTERED MAIL WITH INSURANCE - Least expensive method of shipping. Shipping time is usually 2-5 days. Maximum insured value is $25,000. Request a Return Receipt Card - It provides you with the arrival date and the recipient’s signature. (Note: If using U. S. Postal Express Mail Service the maximum insurance is only $5000.)
UNITED PARCEL SERVICE WITH INSURANCE - Offers Next Day, Second Day and Third Day Air as well as Ground Service. Items can be insured for up to $50,000. You can request a delivery confirmation receipt. Office or home pick-up is available for a small additional fee. Call 800-PICK UPS.
ATTENTION: WATER DAMAGE REQUIRES IMMEDIATE ACTION TO AVOID FURTHER RUSTING. NEXT DAY AIR SHIPMENT IS STRONGLY ADVISED.
It usually takes our technicians between 3 to 5 days, from date of receipt, to examine your watch and advise you of the repair cost. Once repairs are approved, an invoice will be forwarded forthwith.
*****DON’T FORGET TO COMPLETE AND RETURN PACKING SLIP*****
NAME AND ADDRESS WHERE WATCH IS TO BE RETURNED NAME:____________________________ ADDRESS:_________________ CITY:________________ STATE:________ ZIP:__________ HOME# :_____________________________ WORK # : ____________________________ FAX # : ____________________________ E-MAIL#: ____________________________
Note: When giving us a return shipping address, please keep in mind that your watch is normally returned via U.S. Postal Registered Mail Service with Insurance and Return Receipt Requested and, as such, requires an adult’s signature upon delivery.
IMPORTANT: IF YOUR WATCH IS BEING RETURNED FOR WARRANTY SERVICE, PLEASE NOTE THAT WE WILL ONLY REIMBURSE YOU FOR U.S. POST OFFICE RETURN SHIPPING CHARGES. ANY OTHER CARRIER IS AT YOUR RISK AND EXPENSE. SEND ITEMS REGISTERED - INSURE THE PACKAGE AND REQUEST A RETURN RECEIPT CARD. PLEASE REMEMBER TO INCLUDE COPY OF THE “FINE WATCH WARRANTY & AUTHENTICATION CERTIFICATE” OR THE ORIGINAL INVOICE. IF NEITHER IS AVAILABLE, PLEASE PROVIDE US WITH THE ORIGINAL DATE OF SALE.
PLEASE DESCRIBE DIFFICULTY WITH YOUR WATCH (IF KNOWN):
(E.G. Periodic Maintenance, Slowing, Stopping, Speeding Up, Dropped, Water Damage, Not Working, Etc.)
Shipping Insurance: $_____________________ It is imperative that you insure your watch properly. If you are in doubt as to what your watch might be worth, phone us for a complimentary evaluation (Note: In recent years prices for many brands and models have more than doubled. We want your investment to be properly protected.)
The repair center location checked below is providing the most expedient service. For your convenience, we have labeled the mailing box with the correct corresponding address. (Note: All invoicing, estimates and telephone inquiries are handled through the Atlanta office. Hours: Mon-Fri 10:30 to 5:30 Eastern Time - 800-882-8848 or 800-442-7866.)
____ATLANTA, GA ____ORANGE, CA ___DALLAS, TX
OFFICE USE ONLY: JOB#:____________DATE:____________ UPS - PO - IN-STORE WATCH___________STYLE_______________BAND______________DIAL_____________ MODEL#_____________SERIAL#_______________CONDITION_____________________ ESTIMATE:_____________________________ _____________ _____________________________ _____________ _____________________________ _____________ _____________________________ _____________ _____________________________ _____________ COMMENTS:______________________________________________________________ _______________________________________________________________________