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January 3, 2000

Dear Ken:

After purchasing an Ebel watch from you, I found the price and service to be excellent. Since then, I have purchased a Patek Philippe and a Jaeger LeCoultre Reverso Duo. All of those transactions were without incident and relatively easy. Now comes the hard part.

About three years ago, I told you of my interest in a 1940's Patek Top Hat in either white gold or platinum. To make a longer story shorter, I am now wearing my Patek Top Hat that your network located for me at an estate sale in New York. As with everything else, the price was right, as well as the service.

Congratulations to and to you, personally, for an outstanding organization that has customer service as its main product.

Peter S. Redding
President and CEO - Standard Register

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